Guidance, not a guarantee
Who you are dealing with
This product is operated by Layover HQ LLC, a Delaware limited liability company. Wherever this page says “we”, it means that company — not an individual, and not a trading name standing in for one. Anything you rely on here, you are relying on from Layover HQ LLC, and that is the party to raise it with.
This is guidance, not a guarantee
Every window, buffer and “usable time” figure in this app is an estimate built from measured data where we have it and modelled defaults where we do not. It is not a booking, a promise, or a substitute for your airline's own boarding time, gate change alerts, or re-entry requirements. Treat it the way you would treat a forecast: a strong basis for a decision, not a fact about the future.
You decide when to leave
This app does not hold your seat, does not know about a gate change the moment it happens, and cannot leave the airport for you. The decision to go into the city, and the decision to turn back, is yours, made with the real-time information available to you at the time — boards, staff, your airline's app — not just this one. A screen that says “GO” is telling you what the numbers support, not making the call for you.
Why the buffer leans pessimistic
The return-buffer number is a 90th-percentile estimate, not a typical one — built so that on 9 trips out of 10, the real return trip takes less time than the number you see. Every step in it carries a spread, and any step we have not measured at your specific airport gets a wide spread by design, which pushes the estimate up, never down. A 60-minute floor applies underneath the computed number, but only ever lifts a short buffer — it never caps a long one. Unmeasured is treated as risk, not as zero.
What “measured” and “assumed” mean on this app
Where a number in this app carries a source and a spread, it was built from real transit times, published minimum-connection times, or observed data for that airport. Where a term is marked “assumed,” we did not have that measurement and used a deliberately cautious default instead. Both are labelled everywhere they appear — including inside the “Why N minutes back-to-gate” breakdown on your window — so you can see which parts of an estimate are evidence and which are a placeholder standing in for evidence we do not have yet.
This page is draft guidance language, not a reviewed legal document. It is pending owner and legal review before it is treated as final.